Terms of Service

Effective Date: 10/10/2025

These Terms of Service (“Terms”) govern your access to and use of the Impruve application and related services (the “Service”) provided by [Insert Company Name] (“Company”, “we”, “us”, or “our”). By accessing or using the Service, you agree to these Terms and our Privacy Policy located at [link to Privacy Policy]. If you do not agree to these Terms, you may not use the Service.

1. Definitions

  1. “User”, “you” or “your” refers to any person or entity who accesses or uses the Service.

  2. “Account” means a user account you create to use certain features of the Service.

  3. “Content” means all text, data, files, meeting transcripts, metadata, notes, feedback, and other content you upload, submit, or otherwise provide to or through the Service.

  4. “Integrations” refers to connections between the Service and third-party applications (e.g., Gmail, Slack, Zoom, or Google Calendar) that you authorize.

2. Eligibility

You must be at least the minimum legal age in your jurisdiction (typically 18) and capable of forming a binding contract in order to use the Service. By using the Service you represent and warrant that you are eligible. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Accounts, Passwords & Security

  • You may be required to register for an Account to access certain features of the Service.

  • You agree to provide accurate and complete information when creating your Account and to update it as necessary.

  • You are responsible for keeping your password and access credentials secure. You must notify us immediately of any unauthorized use of your Account or any other breach of security.

  • We are not responsible for any losses arising from unauthorized use of your Account.

4. Use of the Service

4.1 Permitted Use

You may use the Service in accordance with these Terms and any applicable additional terms (e.g., subscription terms) provided by us. You may use the Service to upload, manage, and analyze your Content, use the integrations you authorize, and otherwise benefit from the features we provide.

4.2 Prohibited Conduct

You agree you will not:

  • Use the Service for any illegal, harmful, fraudulent or infringing purpose.

  • Upload or transmit Content that you do not have the right to use or distribute.

  • Attempt to reverse engineer, decompile, or disassemble the Service or any part thereof.

  • Interfere with the integrity or performance of the Service.

  • Circumvent any usage limits or access controls.

  • Use the Service in any way that may damage, disable or impair the Service or another user’s experience, including by uploading viruses or other harmful code.

5. Your Content

  • You retain all ownership rights to the Content you upload or submit to the Service.

  • By submitting Content to the Service, you grant us a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, and display that Content as necessary to provide the Service and to maintain and improve it.

  • You are responsible for the Content you submit: its legality, reliability, and appropriateness.

6. Third-Party Integrations & Data Access

  • If you authorize an integration (e.g., Gmail, Zoom, Slack, Google Calendar), you grant us permission to access the relevant third‐party account data as described in our Privacy Policy.

  • You may revoke such access at any time via your settings or through the third-party service.

  • We do not use data obtained through integrations for training AI/ML models, nor do we share such data with third parties for advertising purposes.

7. Subscription, Fees & Payment

  • Some features of the Service may require payment of subscription fees.

  • You are responsible for all taxes and duties associated with your purchase.

  • We may offer a free trial period; at the end of the trial period your subscription will convert to paid unless cancelled.

  • You may cancel your subscription at any time; upon cancellation you will have access to the paid features through the end of your current billing period.

  • We do not provide refunds except as required by applicable law.

8. Term & Termination

  • These Terms commence when you first use the Service and continue until terminated.

  • You may terminate your Account at any time by following the procedures in the Service.

  • We may suspend or terminate your Account and access to the Service immediately if you breach these Terms, for non-payment, for suspected fraud or misuse, or for other reasons at our discretion.

  • Upon termination, your right to use the Service immediately ceases. We will handle your Content as described in our Privacy Policy (e.g., deletion within 30 days of account deletion unless otherwise required by law).

9. Proprietary Rights

  • The Service (including the software, user interface, “look and feel”, and all underlying technology) is owned by us or our licensors and is protected by copyright, trademark, patent, trade secrets and other laws.

  • Except for the limited license granted herein (your right to use the Service in accordance with these Terms), we reserve all rights, title and interest in and to the Service.

10. Disclaimers & Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • IN NO EVENT WILL WE, OUR AFFILIATES, LICENSORS OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

  • OUR AGGREGATE LIABILITY FOR DIRECT DAMAGES ARISING FROM OR RELATED TO THE SERVICE WILL IN NO EVENT EXCEED THE AMOUNTS YOU HAVE PAID US IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY (OR IF NO PAYMENTS, A REASONABLE MINIMUM AMOUNT, E.G., $100).

10.3 Some Jurisdictions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. If you are in one of those jurisdictions, certain of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend and hold harmless the Company, its affiliates, licensors and service providers from and against any and all claims, losses, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  • your Content;

  • your use of the Service in violation of these Terms; or

  • your violation of applicable law.

12. Modifications to the Terms

We may update these Terms from time to time. When we do, we will post the updated version on our website or within the Service and indicate the “Effective Date” at the top. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

13. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflicts of laws rules.

  • Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in [Insert County], [Insert State]. You consent to personal jurisdiction in such courts.

14. Severability & Waiver

  • If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of the Terms will remain in full force and effect.

  • No waiver of any breach of these Terms will be deemed a waiver of any subsequent breach.

15. Entire Agreement

These Terms (together with the Privacy Policy and any additional terms we provide) constitute the entire agreement between you and the Company regarding the Service, and supersede all prior or contemporaneous communications, proposals or agreements, whether oral or written.

16. Contact Information

If you have any questions about these Terms, please contact us at:
support@impruve.com